Privacy Policy

1. Information We Collect

• Account information (email address, name, profile details you provide)
• Authentication identifiers (user ID, login session data)
• Subscription and billing status (via payment providers such as Stripe)
• Usage data (lessons completed, streaks, feature usage, device/browser type)
• Messages or inputs used in live translator features
• Support enquiries or feedback you submit

2. How We Use Your Information

• Provide and operate the SpeakBali platform
• Process payments and manage subscriptions
• Track learning progress and personalize content
• Improve app performance, features, and user experience
• Prevent fraud, abuse, and security threats
• Respond to customer support enquiries

3. Live Translator Data

If you use the live translator feature, text or voice inputs may be processed through third-party AI or translation services. We use this data only to provide translation functionality and improve the feature. Do not use the translator to submit sensitive personal, financial, medical, or legal information.

4. Payments

Payments are processed by third-party payment processors (e.g., Stripe). We do not store full credit card numbers on our servers. Payment processors handle payment information according to their own privacy policies.

5. Sharing of Information

We may share information with trusted service providers necessary to operate SpeakBali (e.g., hosting providers, analytics tools, payment processors, AI translation providers). We may disclose information if required by law or to protect rights, safety, and security.

6. Data Retention

We retain information as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, some data may be retained where legally required (e.g., financial or fraud-prevention records).

7. Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data. However, no online system can be guaranteed 100% secure.

8. Your Rights & Choices

• You may update your profile information in account settings.
• You may cancel subscriptions through the billing page.
• You may request access or deletion of your data, subject to legal limits.
• You may opt out of non-essential marketing communications.

9. Cookies & Analytics

SpeakBali uses cookies and similar technologies to authenticate users, remember preferences, analyze usage, and improve performance. You can manage cookie settings in your browser.

10. Children

SpeakBali is not intended for children under 13 without parental consent. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates means you accept the revised policy.

12. Contact

Privacy enquiries: support@speakbali.com

SpeakBali is committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws.