Refund Policy

Monthly Subscriptions

Monthly subscriptions renew automatically each month. You may cancel at any time through the billing portal, and access continues until the end of the current billing period.

We do not provide prorated or partial refunds for unused days on a monthly plan. If you cancel after a renewal charge, that charge is not refunded — but you retain access until the period ends.

Technical Issues & Exceptions

If a technical fault on our end prevented you from accessing content you paid for, we will either fix it promptly or issue a refund — whichever you prefer. This includes:

• Premium access not unlocking after a confirmed payment
• Service outages lasting more than 48 hours
• Duplicate charges or billing errors

Please contact us as soon as possible so we can investigate quickly.

Accidental Purchases

If you believe you were charged in error (e.g., a family member subscribed on your account without permission), contact us within 7 days of the charge and we will review the situation. Refunds are not guaranteed but we handle these requests fairly.

Your Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection law. If you are located in a jurisdiction with mandatory refund rights (e.g., Australian Consumer Law, EU consumer regulations), those rights apply in addition to this policy.

How to Request a Refund

1. Email support@speakbali.com or use the contact form.
2. Include your account email and the approximate date/amount of the charge.
3. Briefly describe the reason for your request.
4. We will respond within 2 business days and process approved refunds within 5–10 business days (timing depends on your bank or card issuer).